Save all of the original packing material and contact us immediately. We will contact the shipping company and have them pick up the item and deliver it back to us so we can make a replacement for you. If you do not save the original packing material, we cannot make a claim with the shipper and therefore cannot replace your item. If your package is damaged, please take a photo of it before opening.
The typical turnaround for each item is approximately 30 days. Everything we build is made-to-order, therefore it does sometimes take longer than expected to create an order. Your item may ship out a couple of days later than expected but please be patient and allow us the time we need to create your one of a kind piece.
All dining tables, headboards and wide ledge beds will be delivered via freight in order to minimize damage. Freight charges quoted with each listing are to CURBSIDE only. If you need the headboard delivered up any stairs or inside, you will need to contact us to request a delivery quote.
All other items will be shipped via FedEx or UPS ground and will be left at the door. If you are not comfortable leaving your item at the door, contact us and we will designate your shipment signature required.
Please keep in mind that all monitor settings vary and colors you see on your monitor may not be accurate.
All wood takes stain differently. An Ebony on white pine is not as dark as an Ebony on white oak. If you are unsure about the color please request a stain sample and we will send you samples using the wood your bed will made from so you can make an educated decision. We do have a listing to purchase samples. However, if you have already purchased a bed, we will gladly send you a few free samples of your stain color choices.
All mattresses are not created equal. Please measure your mattress. We are happy to accommodate variances in mattress sizes and customize orders to fit exactly what size you have. The interior dimensions of our beds follow American standard sizes unless otherwise requested.
Standard sizes are as follows:
Twin 39" x 75"
Twin XL 39" x 80"
Full 54" x 75"
Queen 60" x 80"
King 76" x 80"
Cal King 72" x 84"